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Terms & Cancellation (updated Nov 2019)

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Terms of Booking & Cancellation Policy

Please be aware bookings may be non-refundable or transferable so please ensure you are able to attend before you book.  However we appreciate that sometimes things change, please see below for our cancellation policy.

 

CANCELLATION POLICY

By making a booking you are agreeing to our cancellation policy. You will find a copy of this information in your confirmation email.

 

CLASSES (weekly scheduled classes only)

~ With at least 24 HOURS notice prior to the start time you can transfer your booked weekly classes via the online booking system. 

~ Please be aware that cancellations and transfers cannot be made via text or email. Cancellations or transfers must be made via the online system (SEE BELOW FOR INSTRUCTIONS).

~ We understand that late cancellations are sometimes unavoidable – but cancelling late or not attending at all often stops other students from booking places in that class. If you cancel a class booking within 24 hours of the class start time or do not attend, the class cannot be credited back to you or refunded. 

~ You may allow a friend or family member to use the ticket if you are unable to attend. 

 

HOW TO TRANSFER A CLASS

~ To transfer your booking please log in to your account OR go to your confirmation email, click “view booking”, go to revelant booking and select “ticket options” and then “transfer ticket” and choose your new date. 

~ If you wish to cancel completely rather than transfer please select "cancel" instead of "transfer" but please remember cancellations cannot be refunded, so we recommend you transfer to a later date.

 

 

COURSES, WORKSHOPS & EVENTS 

~ Please remember that event & workshop bookings are non-refundable or transferable unless with at least 7 days notice prior to the start date for workshops or events / 14 days notice for courses - unless your space can be filled from a waiting list. 

~ We recommend you ensure you are able to attend all dates of a course as transfers may not be possible for missed sessions or once a course has begun.

~ By booking you are agreeing to this policy. To be fair to all students we cannot make exceptions to this policy. 

~ You may allow a friend to attend a workshop or event in your place.

 

 

HOW TO CANCEL A COURSE, WORKSHOP OR EVENT

~ If you need to cancel your booking for a course or event please go to your confirmation email or log in to your account click “view booking”, go to “ticket options” and then “cancel ticket” 

~  If you have cancelled in advance of the stated notice period (7 days of workshops or events / 14 days for courses) kindly follow up with an email to rebecca@sarvanga.co.uk to confirm your booking reference number and let us know if you would prefer a transfer or refund. 

~ Cancellations not made via the online system may not be received and may be treated as a late cancellation.

~ If you are late cancelling we will let you know if we have been able to fill your space and we are able to process a refund / offer you a transfer. If you do not hear from us by the date of the event then unfortunately this has not been possible. 

~ If your course has already begun please be aware refund or transfers are unlikely to be possible.

 

 

Adherence to these policies is very important to the running of the studio. We thank you for your understanding and cooperation.

CLASS PASSES

Passes are intended for regular attendance, if you choose to use a 5 / 10 class pass, these are non-refundable either in part or full and cannot be extended so please ensure you are able to use your pass within the stated time restriction (60 / 120 days).

Class bookings may still be transferred to a new date as described above, with 24 hours notice via the online system. You may allow a friend or family member to use the pass instead or share the passes out as a couple / family.

CHANGES TO THE SCHEDULE / COVER TEACHERS

There may occasionally be a change of teacher. No refunds or exchanges will be given if there is a cover teacher, and the 24-hour cancellation rule still applies. If we cancel any course, class or event you will be refunded in full, or if you prefer, we can transfer your booking to another similar session.

By making a booking with Sarvanga Yoga you are agreeing to the above terms and take full responsibility for managing your bookings. On attending any session you agree to take full responsibility for your personal health and wellbeing for the full duration of the session.

 

Contact Us

20 Holme Grange Craft Village

Heathlands Road

Wokingham, RG40 3AW

Free parking on site

Office Hours Monday to Friday 9am - 5pm

rebecca@sarvanga.co.uk

07493019342

Our phones are down over the next few days, please email us instead! 12/11/19

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Main photography by © Elena Miroiu with great thanks